Yes!

All of our analytics store the answers in real-time, meaning that you can see in real-time how people are responding to your surveys.

Each analytics section in our platform works on a real-time basis.

Absolutely!

You can fully customize the content of the surveys, which enables you to:

• Create fully custom questions with a variety of question types with multiple languages
• Use follow-up questions
• Customize the survey interface to match your brand image
• Customize all introduction texts
• Customize delivery messages across all channels

Alternatively, you can also use and modify our market-leading question library and pre-made survey templates

We provide the following delivery channels:

• SMS
• Email
• Teams
• Slack
• QR-Code
• Sharable link
• Link list
• Embedded surveys (intranet, time and attendance software’s etc)

Learn more about multichannel delivery >

For European customers, our servers are located in Finland and Germany. For North American customers, our servers are located in the United States.

Managers can use the platform based on their view and access rights, which you can customize and grant. Access rights can be tailored based on subordinates or hierarchy, giving you full flexibility to provide them with the best working permissions

Depending on their rights, managers can, for example:

• View results
• Create surveys
• Create questions and templates
• Send reminders
• Create and participate in goals and tasks
• Create and share reports
• Create automations
• Receive triggers
• Use HR Desk
• Add, update, and delete users

And much more!

We provide multiple ready integrations for the most popular HR, ERP, and time and attendance software.

Integrations can be customized based on your setup.

Typically, integration setup takes 1-5 days (depending on the scope and desired functionalities). With our ready integrations, the setup takes 1-2 days. The process is usually the same:
1. Integration planning meeting
a. Integration document
b. Ticket creation
2. End-point configuration
3. Integration building
4. Testing and review
5. Deployment and going live

Typically, the goals of the integration are the following:

1. Import and update employee data
2. Import and update company hierarchy data
3. Import background data such as gender, employment duration, or other relevant data for analytics and correlation reports
4. Connect to other platforms to embed surveys
5. Connect to other platforms to automate and show specific surveys at a specific time within the chosen platform
6. Create one universal survey link that can be shared on the intranet, which retrieves employee data and identifies the responder for data segmentation
7. Export data to data lake

Multichannel functionality means that surveys can be delivered through multiple channels on an employee basis. Each employee has a survey delivery channel setting, and the survey will be delivered via that channel.

For example, you might have 150 employees working in the field, and for them, the best way to deliver a survey might be through the SMS channel. For the other 150 employees working in the office, the optimal channel might be Microsoft Teams, Slack, or email.

We provide the following delivery channels:

• SMS
• Email
• Teams
• Slack
• QR-Code
• Sharable link
• Link list
• Embedded surveys (intranet, time and attendance software’s etc)

We update and deploy new features and capabilities regularly.

Our strong maintenance and update policy ensures that our service remains reliable, secure, and up-to-date over time.

We are constantly improving and updating our products with the following:
1. Regular Updates Schedule
2. Security Updates
3. Compatibility Updates
4. User Feedback and Testing
5. Continuous Improvement
6. Legal and Compliance Considerations

We always provide advance notice before any scheduled maintenance or new feature deployments. In addition, we aim to schedule maintenance and feature deployments during late hours or over the weekend.

Training and support services during onboarding and beyond:

1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
a. Planning meeting
b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services

You can also always contact us directly at info@saarniexperience.com for any matter!

Yes! You can easily configure and customize the platform to match your organizational needs, such as:

• Company hierarchy
• Management levels and roles
• Access and view rights
• Manager and subordinate connections
• Languages
• Survey interface
• Survey delivery
• Automations
• Reporting
• Triggers
• Colors and visuals
• Integrations

And much more!

We provide a fully multilingual experience, from the platform interface to the survey interface.

• Our platform interface is available in: English, Finnish, Swedish, Spanish, and German. New languages can be activated based on your needs as well.
• Our surveys have no language limitations, meaning all survey questions can be easily translated into any language, and results can be reviewed in your chosen language.
• Survey delivery can be multilingual, based on each individual employee’s settings. Each employee has a survey delivery language setting, and the survey will be delivered in that language accordingly.

Saarni Experience has several significant clients in the public sector, healthcare, finance, and law firm industries. Saarni Experience and its products complies with requirements such as the EU data protection regulations and public sector information management laws.

Our group company that we’re also part of (Saarni Cloud) operates in accordance with the international ISO 27001 standard for information security management. The standard includes, among other things, a risk management policy and general information security practices. These help us assess the state of our information security, manage the overall security framework, and act systematically.

For more information contact us:

Ross Lantea | CEO
ross.lantea@saarniexperience.com

Vesa Kivisto | CISO
vesa.kivisto@saarnicloud.com

Absolutely!

Saarni EXP scales to any stage of your organization’s growth. Our analytics and the entire platform are fully scalable, meaning we can easily build and maintain the desired organizational hierarchy within Saarni EXP. This allows you to gather results from any level of your organization and provides customizable access and view rights at any level within Saarni EXP.

Surveys, analytics, reporting, and access rights all scale based on your organizational hierarchy.

In addition, we also have a marketplace where you can find a wide range of add-on solutions, integrations, and powerful plugins, designed to meet your evolving needs as you expand.

Visit our marketplace >

Training and support services during onboarding and beyond:

1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
    a. Planning meeting
    b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services

Onboarding and full setup of our platform generally takes between 1 to 5 days (depending on integrations and other systems that may need to be connected).

Onboarding without integrations usually takes 1-2 days, while onboarding with integrations typically takes 2-5 days.

The process is simple and clearly guided by us to ensure a smooth onboarding and training experience:

1. Onboarding starts by completing our onboarding bot (this takes approximately 5-10 minutes).
2. Before the kick-off meeting, your dedicated customer manager will have your panel fully set up.
3. Kick-off and training meeting (1-2 hours).
4. Manager training (if needed).
5. Creating an annual customer plan and aligning the surveys and analytics with your goals and challenges.
6. Creating the first survey and going live!

Saarni EXP pricing is based on headcount package tiers. All pricing plans include unlimited access to our platform and all its features. Select the pricing package that suits your headcount and enjoy full access to all features and capabilities of our platform.

See our pricing list here >