Kiva Work is now Saarni Experience | Learn more about the name change
Empower growth with our all-in-
one employee experience platform
understand, involve, engage, and grow, all in one solution.
Saarni EXP
Saarni EXP is our all in one employee experience platform that provides you the capabilities to develop the entire employee experience lifecycle.
Saarni EXP
Saarni EXP is our all in one employee experience platform that provides you the capabilities to develop the entire employee experience lifecycle.
Trusted by over 150 customers from
various industries with high satisfaction!
Explore our top customer stories and key industries we serve >
This is how our customers rate us. Saarni EXP customer
satisfaction survey results.
“Olemme voineet itse räätälöidä kyselyt yhdessä esihenkilöiden kanssa tarkemmin suoraan tiimitasolle ja tällä tavoin saamme arvokasta tietoa esihenkilölle…
All-in-one employee experience platform
With our Saarni EXP platform we help companies to understand, involve, and develop employee experiences through our all-in-one digital platform.
What really sets as apart from others is that our platform and our operational models assists companies throughout the entire lifecycle process—from conducting surveys to implementing concrete development actions and measuring their impact.
We are now trusted by over 150 customers from various industries
Get to know our customers’ success stories in measuring experience and leading with data.
Why leading teams choose Saarni Experince
“Saarni EXP has provided us with a completely new way to conduct employee surveys.
We have been able to customize the surveys ourselves, together with team leaders, to target specific teams more accurately, allowing us to gather valuable insights for the managers.
Tracking agreed-upon areas for development is also easier, as we can update the survey, even partially, and see how the situation has progressed. The platform is user-friendly, and the results are immediately available after the survey ends."
HR Director
Together with our staff, we have identified the distinctive features and practices of 'coxality.' The guide to 'coxality' reflects who we are and how we operate. After completing this work, we wanted to refresh our employee surveys. We aim to regularly collect experiences and feedback on how well we implement 'coxality' practices both as individuals and as a team.
Saarni EXP has been an extremely useful tool for us, and their excellent customer service has helped our managers streamline the handling of survey results. With the help of Saarni EXP, we have been able to gather valuable and high-quality feedback from our staff. Analyzing the results has been easy, and we have gained diverse insights into what we are doing well and what we can still improve."
HR Director
"Saarni EXP offers an excellent service concept for the comprehensive development of an organization’s operations. Saarni EXP's customizable assessment tool for measuring employee and customer experience, along with their high-quality and flexible service, adds significant value to the evaluation and development of our own operations."
Managing director
“Saarni EXP has provided us with a flexible tool for creating employee surveys. We have been able to customize the surveys to suit our specific needs. For example, we conduct a separate annual survey to assess how our core values are reflected from the perspective of our staff.
Employees have found it easy to respond to the surveys, and the surveys are reaching a great response rate.
The team at Saarni EXP is outstanding. No issue is too difficult or impossible, and I feel that my ideas and thoughts are always understood. It's been rewarding to discuss the survey results with Jaakko. These conversations always offer new perspectives."
HR Director
See Saarni EXP in action
We’d love to show you what Saarni EXP can do for your organisation. Get in touch to schedule a demo!
Frequently asked questions
- Most popular
- Analytics
- Access rights
- Surveys
- Integrations
- Setup
- Data processing
- Pricing
- Scalability
- Support
What are the costs of using Saarni EXP?
See our pricing list here >
What is the implementation timeline and process for the system?
Onboarding without integrations usually takes 1-2 days, while onboarding with integrations typically takes 2-5 days.
The process is simple and clearly guided by us to ensure a smooth onboarding and training experience:
1. Onboarding starts by completing our onboarding bot (this takes approximately 5-10 minutes).
2. Before the kick-off meeting, your dedicated customer manager will have your panel fully set up.
3. Kick-off and training meeting (1-2 hours).
4. Manager training (if needed).
5. Creating an annual customer plan and aligning the surveys and analytics with your goals and challenges.
6. Creating the first survey and going live!
What training and support services are provided during the system’s implementation and usage?
1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
a. Planning meeting
b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services
Is the system scalable to accommodate the organization’s growth?
Saarni EXP scales to any stage of your organization’s growth. Our analytics and the entire platform are fully scalable, meaning we can easily build and maintain the desired organizational hierarchy within Saarni EXP. This allows you to gather results from any level of your organization and provides customizable access and view rights at any level within Saarni EXP.
Surveys, analytics, reporting, and access rights all scale based on your organizational hierarchy.
In addition, we also have a marketplace where you can find a wide range of add-on solutions, integrations, and powerful plugins, designed to meet your evolving needs as you expand.
Visit our marketplace >
How does the system ensure compliance with data privacy and security requirements?
Our group company that we’re also part of (Saarni Cloud) operates in accordance with the international ISO 27001 standard for information security management. The standard includes, among other things, a risk management policy and general information security practices. These help us assess the state of our information security, manage the overall security framework, and act systematically.
For more information contact us:
Ross Lantea | CEO
ross.lantea@saarniexperience.com
Vesa Kivisto | CISO
vesa.kivisto@saarnicloud.com
How does the system support multilingual functionality?
- Our platform interface is available in: English, Finnish, Swedish, Spanish, and German. New languages can be activated based on your needs as well.
- Our surveys have no language limitations, meaning all survey questions can be easily translated into any language, and results can be reviewed in your chosen language.
- Survey delivery can be multilingual, based on each individual employee’s settings. Each employee has a survey delivery language setting, and the survey will be delivered in that language accordingly.
Is the system customizable or configurable to meet the organization’s specific needs?
- Company hierarchy
- Management levels and roles
- Access and view rights
- Manager and subordinate connections
- Languages
- Survey interface
- Survey delivery
- Automations
- Reporting
- Triggers
- Colors and visuals
- Integrations
And much more!
What types of user support are available?
1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
a. Planning meeting
b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services
You can also always contact us directly at info@saarniexperience.com for any matter!
What is the system’s maintenance and update policy?
Our strong maintenance and update policy ensures that our service remains reliable, secure, and up-to-date over time.
We are constantly improving and updating our products with the following:
1. Regular Updates Schedule
2. Security Updates
3. Compatibility Updates
4. User Feedback and Testing
5. Continuous Improvement
6. Legal and Compliance Considerations
We always provide advance notice before any scheduled maintenance or new feature deployments. In addition, we aim to schedule maintenance and feature deployments during late hours or over the weekend.
What does the multichannel functionality mean?
For example, you might have 150 employees working in the field, and for them, the best way to deliver a survey might be through the SMS channel. For the other 150 employees working in the office, the optimal channel might be Microsoft Teams, Slack, or email.
We provide the following delivery channels:
- SMS
- Teams
- Slack
- QR-Code
- Sharable link
- Link list
- Embedded surveys (intranet, time and attendance software’s etc)
How does the integration with our HR system work?
Integrations can be customized based on your setup.
Typically, integration setup takes 1-5 days (depending on the scope and desired functionalities). With our ready integrations, the setup takes 1-2 days. The process is usually the same:
1. Integration planning meeting
a. Integration document
b. Ticket creation
2. End-point configuration
3. Integration building
4. Testing and review
5. Deployment and going live
Typically, the goals of the integration are the following:
1. Import and update employee data
2. Import and update company hierarchy data
3. Import background data such as gender, employment duration, or other relevant data for analytics and correlation reports
4. Connect to other platforms to embed surveys
5. Connect to other platforms to automate and show specific surveys at a specific time within the chosen platform
6. Create one universal survey link that can be shared on the intranet, which retrieves employee data and identifies the responder for data segmentation
7. Export data to data lake
How do managers interact with and use the system?
Depending on their rights, managers can, for example:
- View results
- Create surveys
- Create questions and templates
- Send reminders
- Create and participate in goals and tasks
- Create and share reports
- Create automations
- Receive triggers
- Use HR Desk
- Add, update, and delete users
And much more!
Where is the data stored?
What channels are available for survey delivery?
We provide the following delivery channels:
- SMS
- Teams
- Slack
- QR-Code
- Sharable link
- Link list
- Embedded surveys (intranet, time and attendance software’s etc)
Is it possible to customize the survey content?
You can fully customize the content of the surveys, which enables you to:
- Create fully custom questions with a variety of question types with multiple languages
- Use follow-up questions
- Customize the survey interface to match your brand image
- Customize all introduction texts
- Customize delivery messages across all channels
Alternatively, you can also use and modify our market-leading question library and pre-made survey templates
Are the analytics and reports updated in real-time?
All of our analytics store the answers in real-time, meaning that you can see in real-time how people are responding to your surveys.
Each analytics section in our platform works on a real-time basis.
Are the analytics and reports updated in real-time?
All of our analytics store the answers in real-time, meaning that you can see in real-time how people are responding to your surveys.
Each analytics section in our platform works on a real-time basis.
How do managers interact with and use the system?
Depending on their rights, managers can, for example:
- View results
- Create surveys
- Create questions and templates
- Send reminders
- Create and participate in goals and tasks
- Create and share reports
- Create automations
- Receive triggers
- Use HR Desk
- Add, update, and delete users
And much more!
How does the system support multilingual functionality?
- Our platform interface is available in: English, Finnish, Swedish, Spanish, and German. New languages can be activated based on your needs as well.
- Our surveys have no language limitations, meaning all survey questions can be easily translated into any language, and results can be reviewed in your chosen language.
- Survey delivery can be multilingual, based on each individual employee’s settings. Each employee has a survey delivery language setting, and the survey will be delivered in that language accordingly.
What does the multichannel functionality mean?
For example, you might have 150 employees working in the field, and for them, the best way to deliver a survey might be through the SMS channel. For the other 150 employees working in the office, the optimal channel might be Microsoft Teams, Slack, or email.
We provide the following delivery channels:
- SMS
- Teams
- Slack
- QR-Code
- Sharable link
- Link list
- Embedded surveys (intranet, time and attendance software’s etc)
What channels are available for survey delivery?
We provide the following delivery channels:
- SMS
- Teams
- Slack
- QR-Code
- Sharable link
- Link list
- Embedded surveys (intranet, time and attendance software’s etc)
Is it possible to customize the survey content?
You can fully customize the content of the surveys, which enables you to:
- Create fully custom questions with a variety of question types with multiple languages
- Use follow-up questions
- Customize the survey interface to match your brand image
- Customize all introduction texts
- Customize delivery messages across all channels
Alternatively, you can also use and modify our market-leading question library and pre-made survey templates
How does the integration with our HR system work?
Integrations can be customized based on your setup.
Typically, integration setup takes 1-5 days (depending on the scope and desired functionalities). With our ready integrations, the setup takes 1-2 days. The process is usually the same:
1. Integration planning meeting
a. Integration document
b. Ticket creation
2. End-point configuration
3. Integration building
4. Testing and review
5. Deployment and going live
Typically, the goals of the integration are the following:
1. Import and update employee data
2. Import and update company hierarchy data
3. Import background data such as gender, employment duration, or other relevant data for analytics and correlation reports
4. Connect to other platforms to embed surveys
5. Connect to other platforms to automate and show specific surveys at a specific time within the chosen platform
6. Create one universal survey link that can be shared on the intranet, which retrieves employee data and identifies the responder for data segmentation
7. Export data to data lake
What is the implementation timeline and process for the system?
Onboarding without integrations usually takes 1-2 days, while onboarding with integrations typically takes 2-5 days.
The process is simple and clearly guided by us to ensure a smooth onboarding and training experience:
1. Onboarding starts by completing our onboarding bot (this takes approximately 5-10 minutes).
2. Before the kick-off meeting, your dedicated customer manager will have your panel fully set up.
3. Kick-off and training meeting (1-2 hours).
4. Manager training (if needed).
5. Creating an annual customer plan and aligning the surveys and analytics with your goals and challenges.
6. Creating the first survey and going live!
What training and support services are provided during the system’s implementation and usage?
1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
a. Planning meeting
b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services
How does the system ensure compliance with data privacy and security requirements?
Our group company that we’re also part of (Saarni Cloud) operates in accordance with the international ISO 27001 standard for information security management. The standard includes, among other things, a risk management policy and general information security practices. These help us assess the state of our information security, manage the overall security framework, and act systematically.
For more information contact us:
Ross Lantea | CEO
ross.lantea@saarniexperience.com
Vesa Kivisto | CISO
vesa.kivisto@saarnicloud.com
Where is the data stored?
What are the costs of using Saarni EXP?
See our pricing list here >
Is the system scalable to accommodate the organization’s growth?
Saarni EXP scales to any stage of your organization’s growth. Our analytics and the entire platform are fully scalable, meaning we can easily build and maintain the desired organizational hierarchy within Saarni EXP. This allows you to gather results from any level of your organization and provides customizable access and view rights at any level within Saarni EXP.
Surveys, analytics, reporting, and access rights all scale based on your organizational hierarchy.
In addition, we also have a marketplace where you can find a wide range of add-on solutions, integrations, and powerful plugins, designed to meet your evolving needs as you expand.
Visit our marketplace >
Is the system customizable or configurable to meet the organization’s specific needs?
- Company hierarchy
- Management levels and roles
- Access and view rights
- Manager and subordinate connections
- Languages
- Survey interface
- Survey delivery
- Automations
- Reporting
- Triggers
- Colors and visuals
- Integrations
And much more!
What types of user support are available?
1. Dedicated customer success manager
2. Kick-off and training meetings hosted by your dedicated customer success manager
a. Planning meeting
b. Implementation meeting
3. Training videos and recordings
4. Comprehensive written training material library
5. Quarterly meetings with your dedicated customer success manager
6. Annual customer plan that aligns your usage of our platform with your goals
7. Public events and training webinars
8. Manager training portal inside Saarni EXP platfrom (COMING SOON)
9. Extensive partner network for consultation services
You can also always contact us directly at info@saarniexperience.com for any matter!
What is the system’s maintenance and update policy?
Our strong maintenance and update policy ensures that our service remains reliable, secure, and up-to-date over time.
We are constantly improving and updating our products with the following:
1. Regular Updates Schedule
2. Security Updates
3. Compatibility Updates
4. User Feedback and Testing
5. Continuous Improvement
6. Legal and Compliance Considerations
We always provide advance notice before any scheduled maintenance or new feature deployments. In addition, we aim to schedule maintenance and feature deployments during late hours or over the weekend.