What are the costs of using Saarni EXP?
Saarni EXP pricing is based on headcount package tiers. All pricing plans include unlimited access to our platform and all its features. Select the pricing package that suits your headcount and enjoy full access to all features and capabilities of our platform. See our pricing list here >
What is the implementation timeline and process for the system?
Onboarding and full setup of our platform generally takes between 1 to 5 days (depending on integrations and other systems that may need to be connected). Onboarding without integrations usually takes 1-2 days, while onboarding with integrations typically takes 2-5 days. The process is simple and clearly guided by us to ensure a smooth onboarding […]
What training and support services are provided during the system’s implementation and usage?
Training and support services during onboarding and beyond: 1. Dedicated customer success manager 2. Kick-off and training meetings hosted by your dedicated customer success manager a. Planning meeting b. Implementation meeting 3. Training videos and recordings 4. Comprehensive written training material library 5. Quarterly meetings with your dedicated customer success manager […]
Is the system scalable to accommodate the organization’s growth?
Absolutely! Saarni EXP scales to any stage of your organization’s growth. Our analytics and the entire platform are fully scalable, meaning we can easily build and maintain the desired organizational hierarchy within Saarni EXP. This allows you to gather results from any level of your organization and provides customizable access and view rights at any […]
How does the system ensure compliance with data privacy and security requirements?
Saarni Experience has several significant clients in the public sector, healthcare, finance, and law firm industries. Saarni Experience and its products complies with requirements such as the EU data protection regulations and public sector information management laws. Our group company that we’re also part of (Saarni Cloud) operates in accordance with the international ISO 27001 […]
How does the system support multilingual functionality?
We provide a fully multilingual experience, from the platform interface to the survey interface. Our platform interface is available in: English, Finnish, Swedish, Spanish, and German. New languages can be activated based on your needs as well. Our surveys have no language limitations, meaning all survey questions can be easily translated into any language, and […]
Is the system customizable or configurable to meet the organization’s specific needs?
Yes! You can easily configure and customize the platform to match your organizational needs, such as: Company hierarchy Management levels and roles Access and view rights Manager and subordinate connections Languages Survey interface Survey delivery Automations Reporting Triggers Colors and visuals Integrations And much more!
What types of user support are available?
Training and support services during onboarding and beyond: 1. Dedicated customer success manager 2. Kick-off and training meetings hosted by your dedicated customer success manager a. Planning meeting b. Implementation meeting 3. Training videos and recordings 4. Comprehensive written training material library 5. Quarterly meetings with your dedicated customer success manager 6. Annual customer plan […]
What is the system’s maintenance and update policy?
We update and deploy new features and capabilities regularly. Our strong maintenance and update policy ensures that our service remains reliable, secure, and up-to-date over time. We are constantly improving and updating our products with the following: 1. Regular Updates Schedule 2. Security Updates 3. Compatibility Updates 4. User Feedback and Testing 5. Continuous Improvement […]
What does the multichannel functionality mean?
Multichannel functionality means that surveys can be delivered through multiple channels on an employee basis. Each employee has a survey delivery channel setting, and the survey will be delivered via that channel. For example, you might have 150 employees working in the field, and for them, the best way to deliver a survey might be […]