Are the analytics and reports updated in real-time?

Yes! All of our analytics store the answers in real-time, meaning that you can see in real-time how people are responding to your surveys. Each analytics section in our platform works on a real-time basis.

Is it possible to customize the survey content?

Absolutely! You can fully customize the content of the surveys, which enables you to: Create fully custom questions with a variety of question types with multiple languages Use follow-up questions Customize the survey interface to match your brand image Customize all introduction texts Customize delivery messages across all channels Alternatively, you can also use and […]

Where is the data stored?

For European customers, our servers are located in Finland and Germany. For North American customers, our servers are located in the United States.

How do managers interact with and use the system?

Managers can use the platform based on their view and access rights, which you can customize and grant. Access rights can be tailored based on subordinates or hierarchy, giving you full flexibility to provide them with the best working permissions Depending on their rights, managers can, for example: View results Create surveys Create questions and […]

How does the integration with our HR system work?

We provide multiple ready integrations for the most popular HR, ERP, and time and attendance software. Integrations can be customized based on your setup. Typically, integration setup takes 1-5 days (depending on the scope and desired functionalities). With our ready integrations, the setup takes 1-2 days. The process is usually the same: 1. Integration planning […]

What does the multichannel functionality mean?

Multichannel functionality means that surveys can be delivered through multiple channels on an employee basis. Each employee has a survey delivery channel setting, and the survey will be delivered via that channel. For example, you might have 150 employees working in the field, and for them, the best way to deliver a survey might be […]

What is the system’s maintenance and update policy?

We update and deploy new features and capabilities regularly. Our strong maintenance and update policy ensures that our service remains reliable, secure, and up-to-date over time. We are constantly improving and updating our products with the following: 1. Regular Updates Schedule 2. Security Updates 3. Compatibility Updates 4. User Feedback and Testing 5. Continuous Improvement […]

What types of user support are available?

Training and support services during onboarding and beyond: 1. Dedicated customer success manager 2. Kick-off and training meetings hosted by your dedicated customer success manager a. Planning meeting b. Implementation meeting 3. Training videos and recordings 4. Comprehensive written training material library 5. Quarterly meetings with your dedicated customer success manager 6. Annual customer plan […]